Responsible Gaming at Xhjili
Xhjili is committed to offering a safe, fair, and enjoyable gaming environment. We recognize that gambling can pose risk for some players and provide robust controls to promote responsible play. This page explains the measures available, how to enable them, and where to get help if you need it.
Assessing Your Gambling Behaviour
We provide a concise, voluntary self-assessment for you to gauge your gambling behavior. If the majority of responses are affirmative, you should consider taking action to pause or seek support.
- Does gambling affect your ability to work, study, or perform daily responsibilities?
- Have you argued with family or friends about gambling?
- Do you frequently try to win back losses (chasing losses)?
- Have you borrowed money to gamble or used funds intended for essential living expenses?
- Do you view gambling as a source of income?
- Do you struggle to limit the amount you gamble?
What to do if you answer “Yes” to several questions: consider placing a temporary pause on activity, or activate self-control tools available in your Xhjili account. If you are concerned about your gambling, contact Xhjili Customer Support for guidance on available options and referrals to confidential assistance services.
Limits and Budgeting
Xhjili offers personal limits to help you manage spend and time spent on the site. Establishing limits supports responsible play and can reduce the risk of loss-based harm.
- Deposit limits: set a maximum amount you may deposit within a chosen period (daily, weekly, or monthly).
- Loss limits: cap the total amount you are prepared to lose in a given period.
- Session limits: restrict the length or frequency of play sessions to prevent overindulgence.
Changes to limits can be configured from your account settings. If you require assistance configuring limits, contact Xhjili Customer Support. Note that limits are intended to aid responsible play and do not constitute a guarantee against gambling harm.
Self-Exclusion and Cooling-Off
When you choose self-exclusion, your Xhjili account is closed for an extended period. During self-exclusion, you will not receive marketing communications or promotional offers from Xhjili, and you will not be able to access your account until the exclusion period ends or you request removal in accordance with our policy.
- Self-exclusion duration: a minimum of six (6) months. On activation, your account is closed and any remaining balance is refunded to the original payment method within seven (7) business days, subject to verification.
- Cooling-off period: a separate option to pause activity without closing the account. The standard cooling-off period is twenty-four (24) hours, with the possibility to extend upon request. Extending takes effect immediately; shortening after a 24-hour period is allowed only if the existing cooling-off period would end sooner.
To initiate self-exclusion or a cooling-off period, contact Xhjili Customer Support. During these periods, you may continue to access funds in your account only to withdraw remaining balances, if applicable, subject to the applicable processing timelines.
Protecting Minors and Age Verification
Access to Xhjili is restricted to individuals who are of legal gambling age in their jurisdiction (minimum age 18). We implement age and identity verification procedures during registration and on an ongoing basis as required by law. If verification cannot be completed or information is found to be false, Xhjili reserves the right to suspend or terminate the account and to withhold any winnings until the matter is resolved.
Parents and guardians should implement device-level controls and discuss internet safety with dependents. Xhjili supports responsible access controls and will cooperate with applicable authorities to protect minors from accessing gambling sites.
Assistance and External Support Resources
If you believe you may have a gambling problem, you should seek confidential help from recognized responsible-gambling services. These services provide information, support, and, where appropriate, treatment referrals. You can contact Xhjili Customer Support for guidance on accessing appropriate assistance options.
- In-country support services offering confidential advice and counseling.
- Self-help organizations and educational resources focused on responsible gambling.
- Professional counseling and therapy providers specializing in problem gambling.
Xhjili cannot guarantee outcomes from external services, but we encourage players to seek support when warning signs appear. If you need immediate assistance, contact Customer Support to discuss the most suitable path forward and to receive referrals to appropriate resources.
How to Use Xhjili’s Responsible-Gaming Features
1) Log in to your Xhjili account and navigate to Account Settings.
2) Set deposit, loss, or time limits, and enable a cooling-off period if you need a short pause.
3) To initiate self-exclusion, select the self-exclusion option and confirm. You will receive a confirmation of the exclusion period and the steps to recover funds, if applicable.
4) If you encounter difficulty managing your gambling, contact Customer Support for immediate assistance or for referrals to appropriate support services.