Self-Exclusion
Xhjili provides a formal self-exclusion option to pause or permanently suspend gambling activity for a defined period. This is a protective measure designed to help you reassess your gambling behavior with clear, enforceable limits on access to our services.
How to initiate self-exclusion
To begin, log in to your Xhjili account and navigate to the Self-Exclusion section. Select a pre‑defined exclusion period and submit the request. The system will enforce the selected period across all Xhjili products and services. You will not be able to create or use new accounts during the exclusion window.
Duration options and reactivation rules
- UK residents: The minimum self-exclusion period is six (6) months. Reactivation requires a separate action: you must contact Xhjili customer support after the exclusion period ends to restore access to your account.
- Residents outside the United Kingdom: The chosen exclusion period applies and the account will automatically reactivate at the end of the period without additional action.
- There can be no variations of the pre-selected time periods. When the exclusion period ends, reactivation may proceed automatically (non‑UK) or upon explicit confirmation from customer support (UK).
Effects during self-exclusion
During the self-exclusion period, you will be unable to deposit funds, withdraw funds, or access any Xhjili products. You will not be permitted to open a new account for the duration of the exclusion. Any entry into promotions, draws or events that were issued prior to the exclusion but not yet redeemed may be forfeited, including noncash prizes or invitations.
Time-Out and cooling-off options
Time-Out
A Time-Out is a short-term break from gambling. Once initiated, deposits, withdrawals and play are blocked for the selected duration. Available Time-Out periods are shown in your account profile and typically include short intervals. Reversal of a Time-Out is not permitted during the initial period; revocation can occur only after a minimum of 24 hours from the start. At the end of the Time-Out, your account is automatically reactivated.
Cooling-off period
As a separate safeguard, a 24-hour cooling-off period may be applied during the self‑exclusion process. This step disables gambling activity and allows no access to products. After the cooling-off period, a support agent will present the available self-exclusion durations. You must reply to proceed with the selected option; if no reply is received within a further 24 hours, the account will be reopened and confirmed by email.
Financial protection and account controls
While setting limits or exclusions, you may impose maximum thresholds in the relevant account section. If you exceed any self-imposed limit, further actions related to that limit are restricted. Requests to revoke a limit or exclusion must be submitted in writing or by electronic notice. Xhjili will consider such requests, but reserves the right to deny them at its absolute discretion.
Promotions and communications during exclusion
Xhjili will take reasonable steps to ensure that promotional material is not sent to customers who have activated self-exclusion or time-out. You acknowledge that attempting to circumvent restrictions by creating additional accounts or altering registration details does not create liability for Xhjili, and such activity may be investigated under applicable laws.
Guidance, support and responsible gambling
If you encounter difficulties during self-exclusion, consider seeking professional assistance. You may contact confidential support services for gambling-related issues. Xhjili provides information about responsible gambling commitments and encourages monitoring of gambling behavior in consultation with recognized support organisations.
Compliance, updates and age requirements
Access to Xhjili is governed by our Terms and Conditions, which may be updated from time to time. When updates are issued, existing users may choose to discontinue use before the new terms take effect, subject to a minimum notice period. Users must be at least 18 years of age; underage gambling is strictly prohibited and unlawful in all jurisdictions where Xhjili operates.
Reactivation and revocation rights
Reactivation after self-exclusion depends on the applicable rules stated above. You may request revocation of an exclusion or period in writing or by electronic notice; Xhjili will review the request and respond. The Company reserves the right to deny revocation in its sole discretion where applicable safeguards and customer protection considerations are not satisfied.